Effective date: August 17, 2026
1. Acceptance of Terms
By accessing or using the ClearDose mobile application and the ClearDose Facility Admin Dashboard (collectively, the "Services"), you agree to be bound by these Terms & Conditions ("Terms"). If you are using the Services on behalf of a pharmacy or hospital, you represent that you have authority to bind that facility. If you do not agree with any part of these Terms, you must not use the Services.
2. Description of Services
ClearDose provides the following core services:
- Prescription label management — creation of accurate, branded prescription labels for dispensing.
- Drug catalog — access to a NAFDAC-registered drug database and facility-created extemporaneous (compounded) drugs.
- Patient records — storage of prescription history and patient contact details used for optional SMS reminders.
- Facility administration — subscription management, printer registration, and billing handled through the Facility Dashboard.
3. Accounts & Responsibilities
- You are responsible for maintaining the confidentiality of your login credentials.
- You must provide accurate, current, and complete facility information during registration.
- Facility administrators manage staff access and may revoke credentials at any time, including when a staff member leaves the facility.
- You agree to use the Services only for legitimate pharmacy and hospital operations and not for any unlawful purpose.
4. Subscriptions & Billing
Subscription plans and per-printer licenses are managed through the ClearDose Facility Admin Dashboard. By subscribing, you agree to pay all applicable fees. Payments are processed securely by third-party payment gateways; ClearDose does not store your card or financial information.
If a subscription is not renewed, the associated printer or facility may lose access to dispensing features after any applicable grace period. Renewal of an individual printer does not automatically renew a facility-level subscription unless otherwise stated.
5. Acceptable Use
- Do not use the Services to generate labels for fraudulent or illegal purposes.
- Do not attempt to reverse-engineer, disrupt, or gain unauthorized access to the Services.
- Do not upload malicious content, viruses, or software that harms the Services or other users.
- Do not share account credentials with unauthorized persons.
6. Intellectual Property
All software, design, branding, and content associated with ClearDose are the property of ClearDose or its licensors. You may not copy, modify, distribute, or create derivative works from any part of the Services without our prior written consent. Your facility retains ownership of the data you enter into the Services.
7. Privacy
Your use of the Services is governed by our Privacy Policy, which explains what data we collect and how we use it. By using the Services, you consent to the practices described there.
8. SMS Reminders
When enabled, ClearDose may send SMS medication reminders to patient phone numbers using a third-party SMS provider. You are responsible for obtaining patient consent before sending reminders and for ensuring phone numbers are accurate. ClearDose is not liable for undelivered or misdelivered messages resulting from incorrect information or carrier outages.
9. Disclaimers
The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. While ClearDose aims to be accurate and reliable, prescription label content is ultimately the responsibility of the dispensing facility, and labels should be verified before dispensing.
10. Limitation of Liability
To the maximum extent permitted by law, ClearDose shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from or related to your use of the Services, even if advised of the possibility of such damages. In no event shall ClearDose's total liability exceed the amounts you paid to ClearDose in the twelve (12) months preceding the claim.
11. Termination
You may stop using the Services at any time. ClearDose may suspend or terminate your access if you breach these Terms, if your subscription lapses, or if we reasonably determine your use poses a risk to the Services or other users. Upon termination, your right to use the Services ends, and facility data may be retained or deleted in accordance with our Privacy Policy.
12. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Nigeria.
14. Contact Us
If you have questions about these Terms, please reach out through the ClearDose Facility Admin Dashboard or contact your facility administrator.